"Making The Customer
Experience Magical Now!"
How To Succeed in Business and Beat Out Your Competition Today!
Book - $19.97
"I must tell you that your keynote and workshop exceeded every expectation we had and then some! You were right on target with your subject matter and presented it in such a way that each person, no matter what his or her job description might be, could relate and benefit from it."
HR Director, Sun Realty
"John is a great speaker. He was very motivating and gave me the right tools."
Connecticut Heart Group
"Best Seminar leader I've experienced. In fact, the only seminar I've stayed for the entire time! Enthusiastic, insightful and his knowledge was incredible."
Ann Arbor, MI
"Excellent! I have attended other workshops- John is by far the finest I have encountered."
Basic Phones, Inc.
"John did a fabulous job - very knowledgeable, easy to listen to and held my interest all day long. John loves what he does and it shows in his presentations."
Sugarplum Bakery Treats
"John uses the exact amount of humor and subject knowledge, balanced with audience participation to make a very upbeat seminar. His closing statements, personal beliefs and stories were wonderful. I will recommend his seminar to many."
Santa Rosa, CA
"Powerful speaker! Well informed of the content. Great Motivator!"
"It is what you learn after you know it all that counts." – John Wooden
Book – "Making the Customer Experience Magical Now!"
How to Succeed in Business and Beat Out Your Competition Today!
Have you ever wondered how Disney and other service oriented companies continue to produce a dynamic model on Business Excellence, Leadership, Team Working Environment and Customer Service? If Disney ran your business what would it look like?
As a former hotel leader with the Walt Disney World Resort organization and other successful companies, today John is known throughout the United States as "America's Best and Favorite Customer Experience Coach." John shares incredible experiences and success strategies to help your small business and organization create a "Magical" Customer Experience and Culture. If Disney can do it why can't you!
This easy to follow book is filled with practical, applicable and rewarding action tips to create customer and employee loyalty, differentiate your organization from your competition and compete in this challenging economy? You, your organization and team will be inspired and empowered to achieve extraordinary "Magical" Results!
2-CD Set – "Making the Customer Experience Magical Now!"
John Formica's most requested program and valued packed customer experience message is now available on CD! The highly applicable and informative CD covers topics like:
- How to "create the dream" and engage the hearts of your people.
- Helping your people make the magic.
- Creating "magical relationships" with your customers.
- The magic is in the details.
- How to create a "whistle while you work" environment.
- And much more...
Featuring a keynote presented before a live audience, the content is designed to be entertaining, informative and practical. This 2-CD set contains over 90 minutes of packed filled information, that is fun and easy to listen to.
- New or existing small business owners and managers.
- Content for in-house training of new or existing employees.
- Energize your small business or organization.
- Making your customer experience "magical".
FREE One-On-One Coaching Call
(Schedule A 30-Minute Coaching Session with John!)
FIVE-STAR CUSTOMER EXPERIENCE PACKAGE
Team Coaching and Training Program
Book, Training Action Guide and 2-CD Set
Package Value $3,000
Your Investment Only $297
Action Guides and Customized Training Manuals
Easy to follow coaching action guidebooks and supplemental training materials and
manuals, specially created to enhance the learning experience are now available.
For Volume Discounts:
Contact John at info@JohnFormica.com or call (704) 965-4090
for volume discounts on Books or CDs.
Order Now to Begin "Making Magic" in
Your Business or Organization Today!