Customer Experience & Coaching Programs

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John with ABC’s Season One
Winner of Donald Trumps’
“The Apprentice” – Bill Rancic

John will help coach your team
to achieve magical results.

"John is the best speaker I have ever heard. His presentation was wonderful!!!"
Tonya
Matthews Health Mart

"John is very animated and refreshing in his keynote presentation. I would attend any seminar that he presents."
Ralph
Fox Sports Net

"Very dynamic teacher!”
Sylvia
HR Director, Sonoma County

"I must tell you that your keynote and workshop exceeded every expectation we had and then some! You were right on target with your subject matter and presented it in such a way that each person, no matter what his or her job description might be, could relate and benefit from it."
Suzanne Head
Sun Realty of Nags Head, Inc.

CUSTOMER EXPERIENCE COACHING PROGRAMS
“You can’t solve a problem with the same mind set that created the problem.”

PLATINUM - Customer Experience Makeover Coaching
To Inquire Contact John at info@johnformica.com or call (704) 965-4090

Review your current customer experience by mystery shopping your business, interview key staff and existing customers. ($10,000 VALUE)
Evaluate present systems, guidelines and procedures from the customer's point of view.
Observe how easy it is for customers to do business with you.
Check out your competition to evaluate how your business and personnel compare.
Receive an easy to read report with specific action steps to improve your customer experience immediately. ($7,500 VALUE)
Follow up Seminar with your team to review findings, suggestions and begin applicable training for your organization. ($5,000 VALUE)
Access to the Customer Experience Coach for an entire year by phone or e-mail for all participants to reinforce learning, support new initiatives and share ongoing insight. ($5,000 VALUE)
Receive "Making The Customer Experience Magical Now!" Book, CD, and DVD Package for team training. ($297 VALUE)
Receive a monthly newsletter packed with proven successful tips to wow your customers, beat out your competition and create customer loyalty. ($360 VALUE)
One Year Monthly Inner Circle Coaching Membership. (See Inner Circle Membership details.) ($360 VALUE)

**TOTAL VALUE $28,157**

GOLD - One-on-One Customer Experience Coaching
To Inquire Contact John at info@johnformica.com or call (704) 965-4090

Meet with John to discuss and review your current customer experience and business.
Evaluate present systems, guidelines, staff and customer focus.
Develop new strategies to create a successful customer experience and how to apply them right away. ($8,000 VALUE)
Follow up session by phone or in person to review and evaluate progress.
($1,500 VALUE)
Three monthly phone coaching consultations to provide ongoing support.
($1,500 VALUE)
Six Month Subscription to Inner Circle Coaching Membership. (See Inner Circle Membership details.) ($187 VALUE)

**TOTAL VALUE $11,187**

SILVER - Monthly Customer Experience Coaching
To Inquire Contact John at info@johnformica.com or call (704) 965-4090

Monthly One-on-One phone consultation and coaching. ($5,000 VALUE)
Bonuses and CDs reserved exclusively for Monthly Coaching Members throughout the year. ($1,000 VALUE)
Discounts on ongoing Action Guide training materials, CD and DVD programs.
Three Month Subscription to Inner Circle Coaching Membership. (See Inner Circle Membership details.) ($100 VALUE)

**TOTAL VALUE $6,100**

BRONZE - Monthly Inner Circle Membership Coaching
Monthly Subscription Investment
Only $29.97

Monthly Inner Circle Newsletter filled with articles, tips, strategies, and examples of how to create a "Magical" customer experience.
Access to John through semi-annual call-in days.
Occasional bonus CDs reserved exclusively for Inner Circle Members.
Discounts on ongoing Action Guide training materials, CDs and DVD programs.

Contact America's Best Customer Experience Coach Now
to Select the Coaching Program that is Right for You.

Begin "Making Magic" in
Your Business or Organization Today!

JOHN FORMICA
"America's Best Customer Experience Coach"
(704) 965-4090
info@JohnFormica.com